She flicked a look at the customer. “The middle-aged blonde?”
“Yep.”
“I’ll take care of it,” she said. She turned and picked up the house phone, angling her body so she could keep an eye on the woman while she spoke in low tones. Once alerted, an agent in the security office would check the bank of monitors in front of him, searching for the suspect in question. Strategically placed cameras picked up overlapping views that covered all three floors, forty thousand square feet of retail space. When he had her in view, he could pan, tilt, and zoom to keep her under continuous observation while the loss-prevention officer was dispatched.
Claudia returned the receiver to the cradle, her professional smile still in place. “He’s on his way. He’s one floor down.”
I handed her my credit card and waited while she removed price tags and rang up the sale. She placed my purchases in a shopping bag and came around the end of the counter to hand it to me. She was doubtless as conscious of the shoplifter as I was, though both of us tried not to call attention to the fact that we were tracking her. On the far side of the floor, the elevator doors opened and a man in a dark gray business suit emerged with a walkie-talkie to his lips. He might as well have worn a sandwich board announcing his status as a loss-prevention officer.
He made his way past infant and children’s wear and into lingerie, where he paused to engage Claudia in conversation. She relayed what I’d told her, saying, “This is Mr. Koslo.”
We nodded at each other.
“You’re sure of this?” he asked.
I said, “Quite.” I took out a photocopy of my PI license and placed it on the counter where he could view it. While none of us looked directly at the woman in the pantsuit, I could see the color draining from her face. Shoplifters are nothing if not canny in their assessment of jeopardy. In addition to closed-circuit television cameras, sales staff and the store’s plainclothes floor walkers were all a source of peril. I’d have been willing to bet she had close to a photographic memory of every shopper in the area.
Nearby customers seemed unaware of the drama being played out, but I was transfixed. The shoplifter’s gaze flicked from the loss-prevention officer to the escalators. A direct path would have forced her to walk right past him. I thought a move was ill advised and, apparently, she did too. Better to keep her distance and hope the threat evaporated of its own accord. In most stores, policy dictates that no one make contact with a customer under surveillance as long as she is still on the premises and has the opportunity to pay. For the moment, the woman was safe, though her agitation surfaced in a series of random gestures. She looked at her watch. She glanced toward the ladies’ room. She picked up a half-slip, studied it briefly, and then replaced it. The items she’d stolen must have felt radioactive, but she didn’t dare return them lest she call attention to herself.
The prospect of being apprehended must have obliterated the alternatives she’d planned if the caper turned sour. Her best course of action would have been to adjourn to the ladies’ room and toss the stolen merchandise in the trash. Failing that, she could have abandoned her shopping bag and headed for the elevators in hopes of stepping into the next available car. Without the pilfered items in her possession, she’d be home free. Until she left the store without paying, no crime had been committed. Perhaps with something of the sort in mind, she removed herself from Mr. Koslo’s line of sight and ambled into the women’s plus-size department, where she looked right at home.
Koslo moved away from the counter without visual reference to the woman. I watched as he circled behind her in a wide arc, herding her from the rear. Claudia moved directly to the escalator and went down, probably to intercept the woman if she tried leaving by that means.
The shoplifter’s gaze darted from one area to the next as she considered viable escape routes. Her only choices were the elevators, the escalators, or the fire stairs. With Koslo ten yards behind her, the elevators and the fire stairs must have seemed too far away to chance. From her current location, the aisle widened to form a generous apron of pale marble that led to the escalators, tantalizingly close. She strolled out of the plus-size department and crossed the open floor at a leisurely pace. Behind her, Koslo adjusted his speed to correspond with hers.
On the far side of the escalators, I saw the younger woman in the dark blue dress appear at the mouth of the short corridor leading to the ladies’ room. She halted abruptly, and as the shoplifter reached the top of the escalator a look flashed between them. If I’d entertained doubts about their being in cahoots, I was convinced of it now. Maybe they were sisters or mother and daughter on a regular late-afternoon outing, ripping off retail goods. In that brief freeze-frame, I took a mental inventory of the younger woman. She was fair, forty by my guess, with untidy, shoulder-length blond hair and little or no makeup. She turned on her heel and returned to the ladies’ room while the older woman moved on to the escalator; Koslo seven steps behind her. The two of them sank from view, first the woman’s head disappearing and then his.