I found some hotel stationery in the drawer and made a few notes. Then I took a deep breath, picked up one of the house phones, and asked the hotel operator to connect me with Laura Huckaby. There was a pause, and then the operator said, "I'm sorry, but I don't show a registration for anyone by that name."
"You don't? Well, that's odd. Oh, yeah. Wait a minute. Try Hudson."
The operator made no response, but she was apparently putting me through to a guest by that name. I hoped it was the right one. I made a note of the name and circled it so I wouldn't forget.
A woman answered after one ring, sounding anxious and out of sorts. "Farley?"
Farley? What kind of name was that? I wondered if he was the guy she'd left at the airport back in Santa Teresa.
"Ms. Hudson? This is Sara Fullerton, Jillian Brace's assistant down in Sales and Marketing? How are you today?" I used that false, warm tone all telephone solicitors are taught in telephone soliciting school.
"Fine," Laura said cautiously, waiting for the punch line.
"Well, that's good. I'm glad to hear that. Ms. Hudson, we're conducting a confidential survey of certain select guests, and I wonder if I might ask you a few questions. I promise this won't take more than two minutes of your time. Can you spare us that?"
Laura didn't seem interested, but she didn't want to be rude about it. "All right, but please be quick. I'm waiting for a call, and I don't want the line tied up."
My heart began to pound. If this was not the right guest, the truth would soon surface. "I understand, and we appreciate your help. Now, according to our supplemental registration records, we show that you arrived last night from Santa Teresa, California, on American Airlines flight 508, is that correct?"
There was a silence.
"Excuse me, Ms. Hudson. Is that correct?"
Her tone was wary. "Yes."
"And your arrival time was approximately one forty-five a.m.?"
"That's right."
"Did you have any difficulty reaching the hotel shuttle service when you called from baggage claim?"
"No. I just picked up the phone and dialed."
"Was the shuttle service prompt?"
"I guess. It took about fifteen minutes, but that seemed okay."
"I see. Was the driver courteous and helpful?"
"He was fine."
"How would you rate the check-in procedure? Excellent, very good, adequate, or poor?"
"I'd say excellent. I mean, I didn't have any problems or anything." She was really getting into this now, trying to be objective but fair in her response.
"We're glad to hear that. And what is the anticipated length of your stay?"
"I don't know yet. I'll be here at least one more night, but I don't know much beyond that. You want me to notify you as soon as I find out?"
"That won't be necessary. We're happy to have you with us for as long as it suits. Now if I could just ask you to confirm your room number, that's all we'll need."
"I'm in 1236."
"Perfect – 1236 corresponds with our records. And that completes the survey. We appreciate your patience, Ms. Hudson, and we hope you enjoy your stay. If we can be of any further service, please don't hesitate to get in touch."
Now all I needed was a way to get into her room.
I did a second tour of the lobby, this time looking for access to the back side of the house. I was interested in the freight elevators, service stairs, any unmarked door, or any door labeled Staff. I found one that said Employees Only. I pushed my way in and descended a short flight of concrete stairs to a door marked No Admittance. They must not have been serious because the door was unlocked and I walked right in.
Every hotel has its public face: clean, carpeted, upholstered, glossy, paneled, and polished. The actual running of a hotel is done on much less glamorous terms. The corridor I stepped into had plain concrete walls and a floor of brown vinyl tile. The air here was much warmer and smelled like machinery, cooked food, and old mops. The ceilings were high and lined with pipes, thick cables, and heating ducts. I could hear the clatter of dishes, but the acoustics made it difficult to determine the source.
I checked in both directions. To my left, wide metal doors had been rolled up and I could see the loading zone. Big trucks were backed up against the loading docks and security cameras were mounted in the corners, mechanical eyes observing anyone who passed within range. I didn't want my presence noted, so I turned around and walked the other way.